FAQ
Frequently Asked Questions
How long does delivery take?
Estimated delivery is 7–12 business days. Delivery times may vary depending on location and order volume.
How do I choose my size?
Please refer to the size guide on each product page. Fits may vary between styles, so we recommend checking the measurements before ordering.
Can I return or exchange an item?
Please refer to our Returns & Refunds Policy for eligibility, timeframes and return instructions.
How should I care for my items?
For best results, follow the care instructions listed on the individual product page.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Frequently Asked Questions
1. Do you offer customer support after I buy a theme?
Yes, we do! Our dedicated support team is always here to help you with setup guidance, minor adjustments, and any theme-related questions — all free of charge.
2. How are you different from other theme sellers?
We’re more than just theme developers — we’re a full team of eCommerce experts with diverse skills. Our professionals specialize inlogo design, Shopify store setup, winning product research, video ad creation, product reviews, and marketing management. This all-in-one expertise allows us to not only provide stunning themes but also help you build and grow a successful online business from start to finish.
3 .Are your themes built for Shopify Online Store 2.0?
Absolutely! Every theme we offer is fully optimized and compatible with Shopify OS 2.0, ensuring you can enjoy all the latest features and flexibility.
4. Can I customize the fonts and colors in the theme?
Of course! You can easily personalize your store’s look by adjusting colors and fonts right from the theme editor. And if you ever need help adding custom fonts, our team is happy to assist free of charge.
5. Do your themes work well on mobile devices?
Yes, all our themes are designed to be 100% responsive. Your store will look clean, professional, and easy to browse on any device — from desktop to tablet and mobile.
6. Do you offer custom design or branding services?
Yes! We provide complete brand identity solutions including logo creation, color palette selection, banner design, and visual direction for your store.
Whether you’re launching a new brand or refreshing an existing one, our design team tailors everything to match your vision.
7. Can you help with ad creatives and store marketing?
Absolutely! We create professional product videos, ad copies, and marketing campaigns to help you reach your ideal audience.
From Facebook and TikTok ads to conversion tracking, our marketing experts handle everything to drive traffic and boost sales.
8. I’m just starting out—can you help me set up my store?
Definitely. If you're new to Shopify, we offer complimentary store setup assistance. Just reach out and we’ll take care of the rest.